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DaVinci Resolve- “Can’t Import Media” (4 Quick Solutions)

I’ve noticed that a lot of people having the problem that they can’t import media to Davinci Resolve or media won’t import. Therefore I decided to research this problem further and have found some different solutions to the problem that have worked for different people.

I’m assuming that this problem has to do with video files. But these solutions may apply to whatever media you are importing, so scroll through them just in case.

I have written the solutions in the order from the easiest to the most comprehensive ones. Which is the order I recommend trying them out as well. But feel free to do it in whatever order you want.

So let’s get this import media problem fixed once and for all!

1. Import Media the Correct Way

So this one is really obvious but I decided to include in just in case anyone has made some bad habit or are doing it in some wierd way.

There is many different ways of importing media, so I’ll just cover a few basic ones that will not cause you this import problem atleast.

The first one is just to open the folder on your computer where you have stored your videos and drag them into DaVinci Resolve. Either the timeline or the media pool.

Don’t let my Norwegian windows scare you, it’s just the language that’s different.

The second method is by going to File>Import file>Import Media or shortcut CTRL+I (Command+I for mac). I always recommend using the shortcut.

Then you just navigate to the folder where your media is stored and select which file you want to import. When you’ve done this you’ll find it in your media pool.

So this was just to make sure you’re actually importing the right way. If this fixed your problem, nothing is better than that. If not move on to solution number 2.

2. Change Media Storage Location

I read that some people made it work by changing the media storage location. What you want to do in this step is to add the location at which your media is stored.

Navigate to DaVinci Resolve>Preferences>Media Storage. Here you can add the location where the files are stored.

If your videos are saved on another drive than DaVinci Resolve is this may work for you. So what you do is click on add and then locate the folder which your videos are saved!

Since I’m on my laptop with only a single SSD it’s not possible for them to be on separate drives.

Now that you have added the location of your videos go ahead and press save. Then you can try importing your media. If this didn’t work move on to the next solution.

3. Uninstall if DaVinci Resolve is downloaded from App Store

This is a problem for many MacBook users, if you have downloaded DaVinci Resolve from App Store this is most likely what causing the problem! Sadly there is something wrong with that version. But on the positive side, this is most likely what’s causing your problem.

What you have to do now is just to uninstall DaVinci Resolve and download it from the original website.

This link will send you directly to the download page on Blackmagic Design’s website, which is the developers of DaVinci Resolve:

4. DaVinci Resolve Does Not Support the Video Format

If your video format is not supported by DaVinci Resolve this is probably what’s causing the problem.

First you got to know which video format your video is. If you already know this then do a google search on “Davinci Resolve supported video formats”. If your file is not supported we have to convert it to a format that is supported.

But firstly for those who isn’t sure what video format their video is or how to figure it out. We’ll cover this first!

Locate the folder with your videos. Then right-click one of the videos and then go to properties.

Like the gentleman I am, I’ve set the windows language to English just as you at readers of Video With Jens get an easier time following the pictures of my illustrations!

So here you can see part of your video format. This is the container, mine is mp4 and is supported by DaVinci Resolve. If the one your video is showing is not on the list you found in your google search. (Supported formats) Then we have to convert it to another format. You can then skip the next sections about VLC and such, that for those who made the list.

If your container type is supported, you can also check your codec which is also may be unsupported. To figure this out you can download VLC media player (This is one of the most famous media players). Here is a link that will send you straight official download page: .

Once you’ve downloaded it, go to the folder with your videos again. Now right-click the video you want to check the codec on. Then “Open with>VLC Media player”

Once you have opened your video in VLC go to Tools>Codec Information or shortcut “CTRL+J”.

In this window head to the tab that says Codec, then you can see your Codec. My video is H264/AVC which DaVinci Resolve supports. If DaVinci Resolve does not support yours we have to convert it to one that it does support. So let’s get to it!

Converting video format:

The reason I wrote this as the last solution in the article is that you have to download third-party softwares to do this step. I’m always a bit sceptical to download third-party softwares myself and therefore I wanted you to try the easier ones first. But I’ve researched and tried everything I share with you here at Video With Jens so you can chillax. (VLC is a fantastic media player for those who wasn’t familiar with it.)

Now let’s get to the video format converting. In order for you to do this, you have to download HandBrake which is one of the most used video transcoders and one that makes every “5 best lists” (and yes, that how I found out about it). And most importantly it does a great job of converting.

Here’s a link that sends you directly to their page:

This is what it looks like by April 2020, you just drag your video straight on top of that box.

It is really user friendly so I won’t bother explaining to much. Here I’ve circled around the most important stuff for converting and set location of file of course.

What I do recommend is that you make a copy of your file just in case anything should happen to it, but most likely it will create a separate file.

The most important thing is that you convert the file into one that DaVinci Resolve supports. When it’s done converting you’ll find your file where you set the “Save as” location. Then you can check “Properties” if it’s changed!

Now you can try to import it to DaVinci Resolve!

I really hope you found a solution to your problem in this article. The solutions I’ve covered in this article are what seem to be the most common causes of the import issue.

Here’s an article I’ve written about a couple of studio headphones. 

Today you’ve not only had video with Jens, but also IT with Jens!

All the best,

Your friend, Jens